|
Q
1
: |
If one of my hard disk failed, what can I do? (How to replace a hard disk?)
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| A : |
If you are using ACP-2212P as ''normal mode'', just remove the defected(failed) hard disk and replace it with a new hard disk.
When a hard disk failed under ''mirror mode'', follow the following procedures.
- Disconnect ACP-2212P from computer and power off
- If HDD2 failed, just remove it and replace by a new hard disk.
If HDD1 failed, remove it and move the working HDD2 to HDD1 and insert a new HDD to HDD2. *The new disk's capacity should be equal or larger than the original(defected) disk. - Connect ACP-2212P to the computer(power cable connection also needed).
- Launch the ''Mirror Mini Utility''. Wait for few seconds, the utility will auto check the status of ACP-2212P. When it found a hard drive have been replaced. A warning dialog will appear.(See Fig.)
 - Make sure once more, the new hard drive is inserted into HDD2, not HDD1.
(Wrong order will cause your original data loss.) - Right click “Setup” on menu bar and select “Start rebuilding...”. (See Fig.)
 - A warning dialog says '' Are you sure to start rebuilding from Disk1 to Disk2?'' will appear. Press ''Y'' to continue. (See Fig.)
 - A warning dialog says '' ALL DATA ON DISK2 WILL BE DESTROYED!!!'' will appear. Press ''Y'' to continue. (See Fig.)
 - The utility will start rebuilding all data from HDD1 to HDD2. (See Fig.)
Wait for the rebuild progress to complete before powering off ACP-2212P.
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|
Q
2
: |
AEC-7900A proclaims that it can fully support Intel 82801EB/ICH5 motherboard. Why can I not use a CD/DVD drive on my motherboard?
|
| A : |
After our testing, it is exactly that a few 82801EB/ICH5 motherboards dont support CD/DVD drives. Though motherboards use the same chipsets, owing to the difference of BIOS program from each manufacturer, the function varies. Visit 2SAN Web site for the details.
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|
Q
3
: |
How do I know the compatibility of CD-R/RW or DVD writer with ACARD’s CD/DVD duplicator?
|
| A : |
You can get the compatibility list by visiting 2SAN web site, or writing an email to support@2san.com
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|
Q
4
: |
From 2SAN Web site I know that ARS-2033P is compatible with many writers. Could you recommend the most frequently used one?
|
| A : |
Those writers listed on the Web site can be used to burn at the speed of 8X to 16X, but each writers performance is different. Most of the copy controller users choose Pioneer 108 for the reasons of price and quality.
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|
Q
5
: |
How to update the firmware?
|
| A : |
Find Copy Smart product detail model name:
1. Use "11. Setup System Info" check current
firmware.
2. Visit www.2san.com "Support Downloads" page.
3. Click the "Copy Smart Product List" link and
find controller detail model name.
Copy Smart Firmware Update Step:
1. Burn xxxx.bin(controller's firmware) to blank
CD-R/RW disc. (use Ha! DVD Burner, Nero or
Creator)
2. Make sure source drive set to CD/DVD-ROM
already. (use "8. Select Source")
3. Put firmware disc to source CD/DVD-ROM drive.
4. Press and hold [ESC] key 2 seconds for advance
menu 12.
5. Select "Update Firmware" function.
6. Controller will searching firmware and ask you
[Y]es or [N]o.
7. Select [Y]es and press [ENT] to update
controller's firmware.
8. Waiting controller reboot.
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|
Q
6
: |
How to connect SCSIDE Bridge to CD/DVD-RW?
|
| A : |
You need to collocate a SCSI card when you intend to connect a SCSIDE bridge to CD/DVD-RW. The suggested installation as following:
(a). For SE: AEC-6712TS/TU(SCSI Adapter) + AEC-7720U(SCSIDE Bridge) + CD-R/RW or DVD writer + Nero or Ha! CD Burner(+DVD) (Recording Software).
(b). For LVD: AEC-67160(SCSI Adapter)+ AEC-7722(SCSIDE Bridge) + CD-R/RW or DVD writer + Nero or Ha! CD Burner(+DVD) (Recording software).
*If you use Nero, strongly recommended you to choose ACARD's SCSI card. Because other SCSI cards do not support some ATAPI commands issued by Nero. Or you can download ACARD's Ha! CD Burner (+DVD) (free trial version download on 2SAN's website)to work with other SCSI cards.
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|
Q
7
: |
How to make a bootable disk on AEC-6280M?
|
| A : |
Follow the steps below to make:
1.Install AEC-6280M into the computer, and connect the hard drive to the card with an IDE cable.
2.Power on the computer, and boot from the installation CD of Mac OS.
3.Run the disk utility to initialize the hard drive on AEC-6280M.
4.Quit the disk utility.
5.Follow the installation wizard to install the OS.
6.Update the driver of AEC-6280M to the newest version from 2SAN website.
7.Reboot after updating.
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|
Q
8
: |
How to update the SCSIDE bridge firmware?
|
| A : |
You can update the latest firmware and utility on our website www.2SAN.com.And find “Support” item. Or you can email tosupport@2san.com to get more technical support.
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|
Q
9
: |
"Copier F/W Fail"
|
| A : |
firmware lose or checksum error. Please try update firmware again. If controller can not enter to main menu, please send back to local distributor for RMA.
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|
Q
10
: |
Fail:0X" or "NG:0X"
|
| A : |
Writer and blank media compatible issue. You can set burn speed to lower or change another brand media and test again. If writer's firmware too old, please update to newest version for best media support.
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|
Q
11
: |
F->
|
| A : |
Writing fails. Cause & solutions. 1. Disc compatibility issue. Lower burning speed or use another disc to test again. 2. Update the writer's firmware or connect to PC to test. 3. Maybe hardware problem.
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|
Q
12
: |
"Can not find target chip"
|
| A : |
It is chipset failure or flash rom's data losed problem. Please contact local distributor for RMA.
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|
Q
13
: |
"Target Drive Not Ready"
|
| A : |
Writer can not detect the blank media. You can try use different brand media or update drive's firmware and test again. If you have Windows system, please try connect writer to PC use Nero test drive's hardware is ok.
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|
Q
14
: |
"Source Drive Read Disc Error"
|
| A : |
Source drive & disc quality issue. You can use ASUS/Pioneer DVD-ROM or update drive's firmware to latest version and confirm again. If only few source discs have this issue. Please try enable "12. Adv Setup Read Error Skip" to ignore bad sectors.
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|
Q
15
: |
"Target overflow"
|
| A : |
Source disc size greater than target media can not copy issue. Please use "7. Disc Info" check source disc size is correctly. If source drive show wrong disc size. (Maximum: DVD+R:4482, DVD-R:4488). Please give us the DVD-ROM / Writer's model to debug. Or try use double layer disc to burning. If source disc is CD, please try enable "12. Adv Setup Overburn" function and test again. If you make sure source disc is double layer type and not have any protection. You can use DVD-R DL media to backup it.
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|
Q
16
: |
"Source Drive Not Ready"
|
| A : |
Source drive can not detect any media. Please make sure source drive set to CD/DVD-ROM already. (use "8. Select Source") You can try use another DVD-ROM drive or different source disc to confirm again. If you have Windows system, recommend try connect DVD-ROM to PC test.
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Q
17
: |
What's the difference among these SCSIDE Bridge?
|
| A : |
Please refer below
*SCSIDE Converter
| Model | AEC-
7720U | AEC-
7720UW | AEC-7722 | AEC-7726H
AEC-7726Q | AEC-
7730 | ARS-2100
ARS-2100Q | ARS-2120 | | Device Type | | | | | | | | | For ATAPI | ● | | ● | | | | | | For 3.5" ATAHDD | | ● | | ● | | ● | ● | | For 3.5" SATAHDD | | | | | ● | | | | SCSI interface | | | | ● | ● | ● | ● | | Ultra160 LVD SCSI | | | ● | | | | | | Ultra2 Wide SCSI | | ● | | | | | | | Ultra SCSI | ● | | | | | | |
*SCSIDE Cabinet
| Model | ARS-
2000FU | ARS-
2000HU | ARS-
2000FW | ARS-
2000IW | ARS-
2000HW | ARS-
2000LFS | ARS-
2000LHS | | Device Type | | | | | | | | | For 3.5" ATAHDD | ● | | ● | ● | | ● | | | For 2.5" ATA Notebook HDD | | ● | | | ● | | ● | | SCSI interface | | | | | | | | | Ultra160 LVD SCSI(160MB/s) | | | | ● | | ● | ● | | Ultra2 Wide SCSI(80MB/s) | | | | | | | | | Ultra Wide SCSI(40MB/s) | | | ● | ● | ● | | | | Ultra SCSI (20MB/s) | ● | ● | | | | | |
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|
Q
18
: |
What Serial ATA controllers can AEC-7900A be used with?
|
| A : |
The following table shows the Serial ATA controllers that are compatible with AEC-7900A after testing. On the table host means a hard drive expansion card or a motherboard with an on-board Serial ATA control chip while device means a hard drive or a CD/DVD drive connected to AEC-7900A.
| Device Host | Hard Drive | CD/DVD | Drive Remark | | SiliconImageSil3112/Sil3114 | Yes | Yes |
| | Intel South Bridge82801EB/ICH5 | Yes | Yes |
| | SIS South BridgeSIS 964 | Yes | Yes | Supports CD/DVD drive by updating the driver of chipsets | | VIA South BridgeVIA 8237 | Yes | Yes | Supports CD/DVD drive by updating the driver of chipsets | | Marvell Bridge Chip88i8030 | Yes | No | Means the Serial ATA disk controller using Marvell bridge chip 88i8030This kind of controller doesn't support CD/DVD drive's controlling commands. |
Attention: Most RAID controllers don't support CD/DVD drives. So, AEC-7900A doesn't support a CD/DVD drive connected to such a controller either. Inquire the distributor of the related information before purchase.
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|
Q
19
: |
Why do the firmware update?
|
| A : |
To support compatibility of new model burners, it needs to do the firmware update.
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|
Q
20
: |
Does AEC-7720U work well with Adaptec AHA-2940U SCSI card and a
CD/DVD writer?
|
| A : |
Yes, it does. However, pay attention to the following two things: 1. ACARD
Ha! DVD Burner supports the present hardware configuration; 2. Nero 7 can
also do but you have to update the SCSI card??s driver to SP4 version, because
an old driver will cause SCSI/IDE command error. Besides, since AEC-7720U
only supports 20MB/s of speed, you can simply do 8X burning.
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|
Q
21
: |
When AEC-7722 is connected to an ATAPI device, how is its compatibility with Adaptec 29160 SCSI card ?
|
| A : |
The compatibility is not complete. You can try one of the solutions below:
1. AEC-7722 + Adaptec 29160 + ACARD Ha! DVD Burner (can be
downloaded from our Web site).http://161.58.88.33/download/win/AP/HaDVD6002.exe
2. AEC-7722 + Adaptec 29160 + Nero 7 (not fully guaranteed, so update the driver of Adaptec 29160 to SP4 version).
3. AEC-7722 + ACARD AEC-67160 + Nero (or Ha! DVD Burner, etc.)
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|
Q
22
: |
Why couldn’t the bridge work after connecting it to a CD/DVD-ROM in recording software like Nero?
|
| A : |
This is a compatible issue of Nero and IDE commands. Recommends you collocate ACARD SCSI card to deal with this problem.
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|
Q
23
: |
Does SCSI-to-SATA Bridge AEC-7730 support any ATAPI device?
|
| A : |
No, it does not.
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|
Q
24
: |
What is SCSIDE?
|
| A : |
ACARD’s innovation-“SCSIDE Technology” is mainly applied to SCSI-to-IDE bridges. The bridges are used to link ATA or ATAPI devices, and turn those devices’ IDE interfaces into Ultra/LVD SCSI ones. In other words, through the bridges you can use inexpensive IDE devices to obtain the high-performance SCSI ones. SCSIDE can lower the loading of CPU by the on-board RISC micro-controller. Thus, the whole system’s efficiency and stability will be increased. ACARD’s bridges support most operating systems like Windows 98/ME/NT/2000/XP/Server 2003, Linux, Unix, Mac, etc. High compatibility makes your devices run more smoothly.
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|
Q
25
: |
Is ARS-2012 a bootable array device?
|
| A : |
Yes, it is.
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|
Q
26
: |
I updated the firmware from 2.6m to 3.6m, but data error occurred. Is it necessary to update the firmware to the newest version every time?
|
| A : |
It is not necessary if every thing is right with the old firmware.
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|
Q
27
: |
What software can I use to burn the copy controllers firmware into a CD?
|
| A : |
After downloading the firmware, you can use Ha! DVD Burner or Nero or Creator to burn but must choose the ISO format.
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|
Q
28
: |
"Target Drive Not Ready"
|
| A : |
The error message is DVD writer can not detect any blank media issue.
You can try use different brand media or update drive's firmware and test
again.
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|
Q
29
: |
Do I need to install a driver for SCSIDE bridges?
|
| A : |
No, you don’t need to, because it designed for on-board.
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|
Q
30
: |
What is the difference between AEC-6280 and AEC-6880?
|
| A : |
AEC-6280 is a high performance dual-channel PCI Ultra ATA 133 adapter that supports ATA drives and ATAPI devices including DVD-ROM, DVD±R/RW, CD-ROM,CD-R/RW, Zip, and LS-120. This 32-bit 33MHz PCI card is a simple and cost-effective solution for meeting your expanding storage demand.
AEC-6880 is an IDE RAID adapter supports RAID 0, 1, 0+1, and JBOD. The ease-to-use RAID utility helps quickly create and mange RAID subsystem. With on board Flash BIOS, it can create arrays and boot from standard or RAID volume.
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|
Q
31
: |
Why does the message of wrong installation appear after the driver of AEC-6280 has been installed and the IDE card has been displayed in the system?
|
| A : |
It seems like its driver path is wrong. Please try the following steps to install driver again: Please right-click System Properties, enter Device Manager, right-click AEC-6280 (with an exclamation mark), choose Properties, update the driver, and then choose Do not search
(a key step). Direct the path to your selected OS on the CD, and complete the installation.
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|
Q
32
: |
Why cant I see the new HDD that is connected to AEC-6280?
|
| A : |
This is because you havent initialized the hard drive yet. For 98/ME users, please execute FDISK command to format the new hard drive first. If you are running NT/2000/XP/2003 series OS, please get into disk manager utility to partition and format hard drive.
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|
Q
33
: |
What is SATA-to-IDE Converter?
|
| A : |
This is a converter that turns a Parallel IDE interface into an Serial ATA one. Serial ATA 150MB/s bend width is faster than IDE’s 133MB/s. The narrower cable lowers the temperature and makes operation more stable. Through SATA-to-IDE Converter, you may solve the incompatibility of old IDE device with new Serial ATA interfaces. Of course, you still need a Serial ATA adapter, or use a motherboard with Serial ATA.
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|
Q
34
: |
Some brands of converters cannot run successfully on ATAPI devices. Can AEC-7900A run well?
|
| A : |
Yes, it can. AEC-7900A completely supports ATAPI/ATA devices.
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|
Q
35
: |
Can the hard drive connected with AEC-7900A be used to boot?
|
| A : |
Yes, it can be. Its operation is all the same as that of a common hard drive.
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|
Q
36
: |
May I connect AEC-7900A to the Parallel ATA port on the motherboard, and turn the ATA interface into a SATA one?
|
| A : |
No, you may not. AEC-7900A is basically designed to connect to the device end.
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|
Q
37
: |
Does AEC-7900A support a new type of DVD writer and make the writer run smoothly?
|
| A : |
Yes, it does.
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|
Q
38
: |
Can the transfer rate reach 150MB/s after a hard drive of ATA interface is turned into that of SATA one via AEC-7900A?
|
| A : |
No, it cannot. Transfer rate depends on a hard drive’s efficiency.
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|
Q
39
: |
Can AEC-7900A be used in MO with IDE interface?
|
| A : |
Yes, it can be and runs smoothly.
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|
Q
40
: |
How is AEC-7900A's compatibility with Linux?
|
| A : |
AEC-7900A doesn't need any driver, so it is compatible with Linux.
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|
Q
41
: |
What is the importance of a SATA-to-IDE converter's support of an IDE CD/DVD drive?
|
| A : |
Compared with other SATA-to-IDE converters on the market, AEC-7900A can support IDE hard drive and CD/DVD drive as well. It lets you experience the new interface of SATA. Even when you use several hard drives and CD/DVD drives by turns, compatibility is still fine.
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|
Q
42
: |
Does AEC-7900A need a specific control interface card when it is connected to a CD/DVD drive?
|
| A : |
No, it doesn't. Some SATA-to-IDE converters on the market merely support hard drives, or support CD/DVD drives only by using specific control cards. But AEC-7900A has no such a kind of problem. It can be used as long as the motherboard or Serial ATA card supports a CD/DVD drive.
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|
Q
43
: |
May I connect the newest DVD+/-RW to the SATA expansion port on 82801EB/ICH5 motherboard to burn? Is there any difference in the burning speed?
|
| A : |
Yes, you may. Some converters on the market are not fully compatible with CD/DVD drives. During operation it is necessary to lower the burning speed. But AEC-7900A is fully compatible with the newest DVD writers of 4X/8X/12X. The operation is quite smooth, and there is no speed lowering.
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|
Q
44
: |
Which mode on the IDE device do I need to set before connecting AEC-7900A?
|
| A : |
Master mode.
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|
Q
45
: |
Does AEC-6880 support Linux? Where can I get the driver?
|
| A : |
Yes, it supports Linux, but acts as a plain IDE controller card. The RAID mode you set in the BIOS will be ignored, so you can only use the software RAID of Linux. If you want to use the hardware IDE RAID, you may consider AEC-6897.
The driver of AEC-6880 is directly built in Red Hat Linux after version 7.3. If you use SuSE, you need to download the source code that corresponds to your Linux kernel version, and compile it.
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|
Q
46
: |
Why cant I see the new HDD that is connected to AEC-6280?
|
| A : |
This is because you havent initialized the hard drive yet. For 98/ME users, please execute FDISK command to format the new hard drive first. If you are running NT/2000/XP/2003 series OS, please get into disk manager utility to partition and format hard drive.
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|
Q
47
: |
Why is ACARD's RAID controller not compatible with G5 to which I upgraded the original Mac?
|
| A : |
In order to lower the computer's power consumption, PCI Association set new PCI specification to change the specification of voltage, therefore it is not compatible with the old one. Besides, PCI Association added the foolproof design to distinguish. All ACARD's products also follow the Association's norm. Accordingly, a RAID controller of old version cannot be compatible with the new G5. Refer to G5 for the detailed compatibility list.
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|
Q
48
: |
How to connect ARS-2021D/2030LD/2032D/2034D to PC?
|
| A : |
You can press [ESC] for two seconds, and go to 12. Advanced setup. Choose the Link-Host function and press [ENT]. Then, power off, connect the SCSI cable to PC, and power on again.
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|
Q
49
: |
What is the biggest hard drive capacity supported by Copy Smart Plus?
|
| A : |
Copy Smart support up to 224 partitions.
Firmware support Big Drive 48bit LBA technology.
You can use capacity exceed 128GB HDD.
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|
Q
50
: |
I used ARS-2032D to work with a Toshiba DVD-ROM and 7 Pioneer A05 DVD-Rs, but why did the duplicator sometimes fail?
|
| A : |
The failure may be caused by reading or writing.
[Reading issue]
a. Load the contents of DVD into the hard drive and burn.
b. If the reading of DVD has a trouble, all writers will stop burning. If some writers continue burning, that is through DVD-R media.
c. Enable the “Read Error Skip” function to skip errors.
[Writing issue]
a. Use the original Pioneer DVD-R to test.
b. Lower the writing speed. You are recommended to use “12. Adv SetupBurn-inTest” to test the system.
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|
Q
51
: |
How to use ARS-2032 together with six identical 48X CD-R/RWs and one different 52X model?
|
| A : |
You must change to the same firmware. A duplicator only supports writers of the same model.
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|
Q
52
: |
Does 2021D support CD+G by using 48X Plextor (PX-W4824TA/BP/K)?
|
| A : |
Yes, it does.
Enable CD+G at 12. Adv Setup
*Configuration 1:
Source: Other brand of CD-ROM
Writer: Plextor CD-R/RW
Please select Plextor as the source, because only Plextor can read the data of CD+G. Then, load the CD+G disk into the hard drive, save as an image file, and burn to CD-R.
*Configuration 2:
Source: Plextor CD-R/RW
Writer: Plextor CD-R/RW
You may copy CD+G disk by On-The-Fly, but the maximum writing speed is only 8X.
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|
Q
53
: |
How to migrate current IDE HDD into Mirror Smart to form a new mirroring disk?
|
| A : |
Case 1: Migrate the current IDE HDD (No. A for storing data only) into Mirror Smart to form a new mirroring disk
Step 1：
Take two empty cabinets out of Mirror Smart.
Step 2：
Put HDD A into one of the cabinets, install it and replace to Mirror Smart.
Step 3：
Connect Mirror Smart to SCSI card (for more detail, please refer to Mirror Smart manual section 2.3)
Step 4：
Boot Mirror Smart and computer. Be sure that Mirror Smart’s hard drive power LED is normal. Begin to access the data of SCSI hard drive formed by mirroring according to the user’s manual of SCSI card.
Step 5：
Put the newly purchased HDD D into another cabinet, install it and replace to Mirror Smart. Now Mirror Smart will copy the data of HDD A into HDD D. During rebuilding, any access won’t affect the rebuilt data.
Case 2: Migrate the current IDE HDD (No. B having the OS for booting) into Mirror Smart, and boot from the HDD on Mirror Smart
Step 1：
Before migrating HDD B into Mirror Smart, please back up the important data of HDD B at first. Then, boot from HDD B to enter the OS, and install the driver of SCSI card to verify if the OS can identify Mirror Smart.
Step 2：
Shut down of the PC, and then remove HDD B from the IDE port. Next, put HDD B into one of the cabinets, install it and replace to Mirror Smart.
Step 3：
Connect Mirror Smart to SCSI card (for more detail, please refer to Mirror Smart manual section 2.3)
Step 4：
Boot Mirror Smart and computer. Be sure that hard drive power LED of Mirror Smart is normal.
Step 5：
Enter BIOS on the motherboard to set the priority of booting from SCSI device to the highest. Exit after saving the setting.
Step 6：
Under normal circumstances, after rebooting you can enter OS and access the hard drive successfully.
Step 7：
Put the newly purchased HDD D into another cabinet, install it and replace to Mirror Smart. Now Mirror Smart will copy the data of HDD B into HDD D. During rebuilding, any access won’t affect the rebuilt data.
*Remark：
This method is fit for most PC systems and Windows platforms. If you cannot boot from the OS on HDD B according to the above steps, or the OS is other than Windows like Linux, Mac, etc., please try to use the method of Case 3.
Case 3. Install a new IDE HDD (No. C newly purchased or fine) and a new OS (such as Windows XP) into Mirror Smart
Step 1：
Take two empty cabinets out of Mirror Smart.
Step 2：
Put HDD C and HDD D into the cabinets, install them and replace to Mirror Smart separately.
Step 3：
Boot Mirror Smart and computer. Be sure that hard drive power LED of Mirror Smart is normal.
Step 4：
After booting, if everything is right and the two hard drives are equal in capacity, Mirror Smart will regard the hard drive on the upper cabinet as source and that on the lower cabinet as destination, and begin to synchronize.
Step 5：
Enter BIOS to set the priorities of booting from CD-ROM and SCSI hard drive to the first and second. Exit after saving the setting.
Step 6：
Put the CD containing OS installation into CD-ROM and boot hence. Before installing the OS, install the driver of SCSI card first if necessary.
Step 7：
After installing the OS, please install the Mirror Smart Utility to monitor the whole mirror.
*Remark:
In a set of Mirror Smart you are suggested to use two hard drives of the same brand, model and capacity. If you replace a failed hard drive with a new one, the new hard drive should be larger or equal to the original one.
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|
Q
54
: |
Do I need to buy Softraid software to do a RAID?
|
| A : |
Mirror Smart Plus supports hardware RAID, so you don’t need to buy any RAID software.
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|
Q
55
: |
What mode (Master or Slave) should I set the IDE hard drives to on ARS-2012?
|
| A : |
You should set disk jumper to Master or cable select mode.
|
|
Q
56
: |
Can I set to RAID 0 (Striping) mode on ARS-2012?
|
| A : |
ARS-2012 is for Mirroring mode only.
|
|
Q
57
: |
Can I use two hard drives of different brands on ARS-2012?
|
| A : |
Yes, you can. But strongly recommended you to use the same capacity and brands of hard drives to get the best performance and stability.
|
|
Q
58
: |
Can I use ATA100 hard drives on ARS-2012?
|
| A : |
Yes, you can. ARS-2012 supports ATA33/66/100/133 hard drives.
|
|
Q
59
: |
What does the long beep sound of alarm mean on the Mirror Smart Plus?
|
| A : |
It means the completion of hard drive rebuilding.
|
|
Q
60
: |
Do I need to power off the system if I remove a hard drive out of the Mirror Smart Plus?
|
| A : |
No, you don’t need to, because Mirror Smart Plus supports Hot Swap.
|
|
Q
61
: |
Can I set the Fan speed of ARS-2012P through the utility?
|
| A : |
Yes, you can.
|
|
Q
62
: |
What is the function of alarm-off resetting button on ARS-2012P?
|
| A : |
It is to stop the alarm.
|
|
Q
63
: |
I used AEC-6880M and set the mode to RAID 1 (Mirroring) in Mac OS X. But how can I know if a hard drive fails?
|
| A : |
You can execute the AEC-6880M RAID utility to monitor the status of all hard drives.
|
|
Q
64
: |
How to set RAID volume with AEC-6880M?
|
| A : |
There are two RAID volumes for you to set: array 0 = IDE 1 master + IDE 2 master, array 1 = IDE 1 slave + IDE 2 slave.
|
|
Q
65
: |
How to set the DIP Switch on RAID 1?
|
| A : |
Please refer to user’s manual chapter 2 to set up a mirror array.
|
|
Q
66
: |
Is AEC-67160M compatible with the Beige G3 Mac(With Sonnet G4-700Processor)?
|
| A : |
Yes, but you have to make sure that your computer is able to sustain the upgraded CPU card
|
|
Q
67
: |
What operating systems are supported by the AEC-7900A?
|
| A : |
AEC-7900A supports the OS executed on x86 such as Windows, Linux, etc.
|
|
Q
68
: |
Does AEC-6280 support Slackware Linux and Mandrake Linux?
|
| A : |
The driver for AEC-6280 has been already built in linux kernel; however, there are some distributions disabled the AEC-6280 support on its original setting. We suggest you upgrade your kernel and enable AEC-6280 driver support while configuring the new kernel.
|
|
Q
69
: |
How to install a Windows OS to the hard drive connected to AEC-6880?
|
| A : |
Follow the steps below to install:
1. Decompress the driver and copy all files into a floppy disk.
2. Insert AEC-6880 controller and connect the hard drive.
3. Power on and choose to boot from CD/DVD-ROM.
4. Press F6.
5. Put the floppy disk into the floppy drive.
6. Press S to install the Windows driver.
|
|
Q
70
: |
How to set BIOS so that I can boot from the hard drive connected to AEC-6880?
|
| A : |
Refer to the following steps:
1. Power on and enter the BIOS of AEC-6880 to set a RAID mode.
2. After setting and saving, boot from CD/DVD-ROM.
3. When you see the first blue screen of installation, and then a string of words appearing at the bottom of screen, press F6.
4. A few seconds after pressing F6, the system will ask if you want to install a third party driver. Now press S and put the disk that contains the driver into the floppy drive.
5. Continue to install the OS according to the instructions.
|
|
Q
71
: |
How to boot from CD/DVD-ROM connected to AEC-6280?
|
| A : |
Confirm the following settings of BIOS:
1. Set to boot from CD/DVD-ROM in the BIOS of AEC-6280.
2. The 1st Boot on the motherboard BIOS should be adjusted to SCSI or 6280.
|
|
Q
72
: |
I installed four 40 GB hard drives to ARS-3010L, that was connected with ARS-67160 SCSI card. In JBOD mode it was all right, but in normal mode ARS-3010L could sense only one of the four hard drives. How to solve the problem?
|
| A : |
Follow the steps below to set up.
1. Press F1 when the BIOS screen of ARS-67160 appears.
2. Move the cursor to Adapter Setup and press Enter.
3. Move the cursor to Support LUN#0 Up to Max LUN# As and press the space bar to change to 4.
4. Press Esc , move the cursor to Exit Setup, and press Enter.
5. Choose Update & Exit, and press Enter.
After restarting the computer, you can see all the four hard drives appear in Device Manager.
|
|
Q
73
: |
I installed 4 IDE hard drives to ARS-3010L. Two hard drives were connected as Primary Master/Slave and two as Secondary Master/Slave. I installed the Adaptec 39160 card, too. But when the PC scanned the SCSI ID number of ARS-3010L, the whole system suspended. Why?
|
| A : |
Examine the SCSI ID number of ARS-3010L. If the ID number was set to 7, change to another number. Because 7 is reserved for the SCSI card. Besides, you can examine the hardware connection of the SCSI cable, terminator, etc.
|
|
Q
74
: |
How do I update the firmware of the SCSIDE Bridge AEC-7720UW? Do I
need to execute setup.exe from the bridge smart utility folder? Will there
be a backup of the old firmware during the installation?
|
| A : |
Yes, you need to double click setup.exe to install the firmware update utility.
During the installation there will be a backup of the old firmware.
|
|
Q
75
: |
Do AEC-7720U and AEC-7722 support ATAPI devices? Will AEC-7722
lower the speed of all devices to 80MB/s if they are connected to a SCSI
controller that supports LVD max. 160MB/s?
|
| A : |
Yes, they support ATAPI devices. AEC-7722 is an LVD bridge that supports
up to 80MB/s of speed, but other devices still transfer data with 160MB/s. As
for AEC-7720U, it is an SE bridge, so it will force LVD bus change to Ultra
Wide SE mode if it is connected to LVD bus.
|
|
Q
76
: |
Why could I not partition or format when I connected 8 hard drives to the SCSIDE Bridge AEC-7720U/UW?
|
| A : |
AEC-7720U/UW is an SE bridge, so the connection of more than 4 hard drives on a single-ended bus will cause a signal problem. If you connect 4 or more Ultra Wide devices, the SCSI cable must be less than 1.5m in length. The last bridges terminator should be set to On and the others set to Off. If you need the connection of more devices to a long cable, the LVD version of AEC-7726Q is a good choice
|
|
Q
77
: |
Is it possible to connect more than one AEC-7726Q to the same SCSI
controller or SCSI RAID controller?
|
| A : |
Yes, it is possible. But you need the RAID software when you connect AEC-
7726Q to a SCSI controller.
|
|
Q
78
: |
Does SATA-to-IDE converter AEC-7900A support Pioneer A08 DVD writer?
|
| A : |
Yes, it does.
|
|
Q
79
: |
The firmware I use for AEC-7726Q Bridge is 1.69Q, but this firmware is not
listed in the firmware history. Why?
|
| A : |
The firmware of 1.69Q is only for OEM case.
|
|
Q
80
: |
Can AEC-7720U/UW be connected to a Compact Flash memory card?
|
| A : |
Yes, it can be. But we dont guarantee if the CF memory card could work well.
Do the test first.
|
|
Q
81
: |
I used a Plextor DVD writer 712A and Nero 6 to burn. In the hardware con-
figuration I also used AEC-7722 Bridge and Adaptec 29160LP SCSI card. But
the burning was not successful and even sometimes frozen. Is it normal that
IDE-to-SCSI conversion is not as smooth as the operation in IDE mode?
|
| A : |
Nero 6 will send an ATAPI command to the SCSI bus and perhaps make the
SCSI host card frozen. You can try one of the following solutions:
1. Update the driver of Adaptec SCSI card to SP4 version 2.
2. Use ACARD Ha! DVD Burner to solve the SCSI/IDE commands issue.
3. Use ACARD SCSI card to solve the Nero compatibility issue.
|
|
Q
82
: |
Does AEC-7726H/Q support ATAPI devices?
|
| A : |
No, it does not. It is designed for hard drives. But AEC-7722 supports ATAPI
Devices.
|
|
Q
83
: |
Is AEC-7720U Ultra SCSI-to-IDE Bridge compatible with the 50-pin internal
hard drive in Mac G3 Beige series?
|
| A : |
Yes, it is.
|
|
Q
84
: |
Does AEC-7730 support the command queues NCQ and CQ for both SATA
and SCSI ends?
|
| A : |
No, it does not. AEC-7730 is a SCSIDE Bridge. It lets an SATA hard drive
act as an SCSI one. We simply added the SCSI TCQ (Tagged Command
Queue) to the SCSIDE Bridge. The support of NCQ and CQ for both SATA
and SCSI ends requires redesign, and will make the bridge larger.
|
|
Q
85
: |
What kinds of ACARD bridges are fit for burning?
|
| A : |
AEC-7720U SE mode, 20MB/s, DVD burning speed up to 8X.
AEC-7720UW SE mode, 40MB/s, DVD burning speed up to 8X.
AEC-772 LVD mode, 80MB/s, DVD burning speed up to 16X.
|
|
Q
86
: |
Does ARS-2100 support the Command Queue for an SCSI RAID card?
|
| A : |
No, it does not, but ARS-2100Q does. There is no difference in the use of
ARS-2100 or ARS-2100Q when you connect an Adaptec RAID card. But if
you use an LSI Mega RAID card, you are suggested to adopt ARS-2100Q.
|
|
Q
87
: |
I have a disk array composed of ten SCA 1.6 hard drives. Is it possible to
make a bridge that is connected with an 80-pin SCA cable instead of a 68-pin
SCSI cable and a 4-pin power cord? It would be nice to use large IDE hard
drives on this array.
|
| A : |
So far, it is impossible, but you can find a 68-pin to 80-pin SCA converter.
|
|
Q
88
: |
Do AEC-7726Q and AEC-7730 support the Adaptec 29320A SCSI card?
|
| A : |
Yes, they do in spite that they have the transfer speed of 160MB/s. This spec.
is also quite enough for ATA and SATA hard drives that have the speed of
max. 133MB/s and 150MB/s respectively.
|
|
Q
89
: |
Can I use AEC-7730 in the connection of SCSI hard drives with SATA
controllers?
|
| A : |
No, you cannot. AEC-7730 is used in the connection of SATA hard drives
with SCSI controllers. It can turn SATA hard drives into high-performance
SCSI ones.
|
|
Q
90
: |
I connected AEC-7730 to a Seagate hard drive. Where can I find the pins for the access LED?
|
| A : |
AEC-7730 doesnt have any pins for connection with the access LED.
|
|
Q
91
: |
I used an NEC ND-2500A DVD writer and Nero 6 to burn. In the hardware
configuration I also used AEC-7720U Bridge and Adaptec AHA-2940AU
PCI SCSI card. But the burning was not successful and even frozen. Why?
|
| A : |
Nero 6 will send an ATAPI command to the SCSI bus and perhaps make the
SCSI host card frozen. You can try one of the following solutions:
1. Update the driver of Adaptec SCSI card to SP4.
2. Use ACARD Ha! DVD Burner instead of Nero 6.
3. Use ACARD AEC-6712TS/TU SCSI card to solve the Nero compatibility issue.
|
|
Q
92
: |
How do I update the firmware of AEC-7726Q?
|
| A : |
You can find the update utility in the Download page on ACARD Web site.
Choose SCSIDE Bridge for the product, and Utility for technical support,
and PC for the system configuration. Then click Go. However, it is not
recommended to update the firmware if it works well presently.
|
|
Q
93
: |
I connected a hard drive, a DVD-ROM and 3 DVD writers to ARS-2030LD
Controller. Then I connected the controller and the hard drive to PC through
AEC-4420P, because I wanted to download data to the hard drive from PC.
But in this way the DVD-ROM became useless. Is there any solution?
|
| A : |
AEC-4420P only supports one IDE device at one time, either a hard drive or
a DVD writer. Another solution is disconnecting the DVD-ROM. Just use one
of the 3 DVD writers to read the data as DVD-ROM, and then copy the data
to other 2 writers. Or use one of the 3 writers as DVD-ROM, burn the data to
the hard drive as an image file, and then copy the image file to the 3 writers.
|
|
Q
94
: |
I have one computer, 4 copy controllers connected with 4 hard drives, and 4
AEC-4420Ps. If I connect the 4 copy controllers to PC using a 4-port USB
hub, will the Image Manager show all of the 4 hard drives?
|
| A : |
The Image Manager will show them as long as it detects their format done
by the copy controllers.
|
|
Q
95
: |
Can I connect AEC-4420P to a hard drive and a DVD writer at the same time?
|
| A : |
No, you cannot. AEC-4420P only supports one IDE device at one time.
|
|
Q
96
: |
I connected AEC-4420P to ARS-2033P Controller and the hard drive on the
controller, and saw the hard drive appear in Image Manager. But I couldnt
write any data to the hard drive nor copy an image file from the hard drive to
my computer. Why?
|
| A : |
It is signal or HDD compatibility issue. You are recommended to connect
AEC-4420P to the hard drive only and set it to Master. Besides, you can
connect AEC-4420P to another hard drive or DVD writer, and compare the
results.
|
|
Q
97
: |
I connected AEC-4420P to ARS-2030LD to burn. But the Image Manager has
stopped working recently. Why? Also, can I copy an ISO image file from PC
to the copy controller via the USB link?
|
| A : |
Image Manager 1.0.2.1 can solve your problem. It supports DL discs, too.
Update to this new version, and also update the firmware version of ARS-
2030LD to 2.03J. As for your second question, it is all right.
|
|
Q
98
: |
How to connect AEC-4420P to the copy controller ARS-2030T?
|
| A : |
Follow the 3 steps below to connect:
1. See the figures on page 6 and 11 in the Manual of AEC-4420P.
2. See the figure on page 20 in the Manual of ARS-2030T. The red line of the signal cable facing the control panel is connected to JP3 USB Link.
3. Enter 12. Adv Setup, and choose Switch USB Mode.
|
|
Q
99
: |
AEC-4420P can connect an ACARD copy controller to a PC. Is it installed in
the copy controller or the PC? Besides, does the recording software Ha! DVD
Burner support DVD-R/RW and DVD+R/RW and DL discs?
|
| A : |
AEC-4420P is installed in the copy controller. Ha! DVD Burner supports all
kinds of discs, but the nature of an optical drive device is important, too.
|
|
Q
100
: |
Does AEC-4420P support ARS-2034 Copy Smart Plus 1-to-14 Copy Station?
|
| A : |
Yes, it does. AEC-4420P supports all kinds of ACARD copy controllers.
|
|
Q
101
: |
Do I need to install the USB driver when using AEC-4420P in Windows XP?
|
| A : |
No, you dont need to. Windows 2000/XP already supports a USB device.
Only in Windows 98/ME you need to install the driver.
|
|
Q
102
: |
Is there a way to set the settings of a copy controller back to defaults?
|
| A : |
Yes, there is. Press ESC for 2 seconds to enter 12. Adv Setup, and choose Load Default to restore.
|
|
Q
103
: |
I got a read error with ARS-2021D. Is there any solution? And how to get to 12. Adv Setup?
|
| A : |
Read error is caused by the compatibility of DVD-ROM and the disc. Use ASUS E616P2 or Pioneer DVD-ROM to examine. To get to 12. Adv Setup you can press ESC for 2 seconds.
|
|
Q
104
: |
I have a 1-to-1 DVD copy controller, but recently it showed the message:Disk Fail. It couldnt work in spite of my trying different discs. What should I do?
|
| A : |
Follow the 2 steps below to solve the problem:
1. Use 8. Select Source to set the source drive to writer. Put a blank disc and use 7. Disc Info to examine. If an error message shows, update the writers firmware or get a disc of different brand.
2. Use 11.3 DVD Burn Speed to lower the burning speed and test again.
|
|
Q
105
: |
How to update the firmware of a copy controller after downloading it?
|
| A : |
Follow the 4 steps below to update:
1. Burn 1.xxx_cd.bin to CD-R/RW disc using Ha! DVD Burner or Nero.
2. Put the disc into CD/DVD-ROM after using 8. Select Source to set the source drive to CD/DVD-ROM.
3. Press ESC for 2 seconds to enter 12. Adv Setup, and choose Update Firmware.
4. Press ENT to update after confirming Yes, and wait the system to reboot.
|
|
Q
106
: |
I can copy 7 DVDs at the speed of 16X with ARS-2033. How about the copying of a long movie into a general DVD?
|
| A : |
If the capacity of the movie is over 4.7GB, you have to use a DL disc to copy. You are recommended to use DVD writers of the same brand and model to secure the best compatibility.
|
|
Q
107
: |
While I duplicated audio CDs with the copy controller, sometimes some of the tracks would get jumbled up, especially when there were a lot of tracks. I tried to burn with lower speed, but the problem was still existing. What should I do?
|
| A : |
Try to burn the tracks on the source CD into the hard drive in PC as an image file, and then copy the file into the discs on the writers. In addition, you can use another DVD-ROM to test as well.
|
|
Q
108
: |
The second DVD writer on my 1-to-7 copy controller couldnt work. I changed three writers of different brands, and even updated the firmware of all writers, but the problem was still there. What should I do?
|
| A : |
You can connect the writer to the PC to test, or connect the writer to another IDE channel on the copy controller. If the problem still cannot be solved, send us the firmware versions and models of all IDE devices, as well as the firmware version of the copy controller to examine.
|
|
Q
109
: |
When I use the 1-to-7 CD Duplicator ARS-2032 to burn, I often get the error message: Source Drive F->Read disc error. In order not to waste CDs, I used 3. Test & Copy recently, but when in the Copy phase the error still occurred. What is your suggestion?
|
| A : |
You can do the following 4 things:
1. Connect CD-ROM to another IDE channel or change the IDE cable.
2. Use another CD-ROM to test again.
3. Enter 12. Adv Setup and choose Read Error Skip to ignore.
4. Update the firmware of the duplicator.
|
|
Q
110
: |
I can copy CDs with a CD/DVD copy controller in the mode of 1-to-4, but cannot copy DVDs. What will you suggest me to do?
|
| A : |
Test if each DVD writer can work well in the mode of 1-to-1, then 1-to-2, then 1-to-3, etc. Connect the problem writer to another IDE channel or the IDE port on the PC to test. If the copy controller is defective, send it to your local distributor for repair.
|
|
Q
111
: |
How to just copy 50% of a source DVD with an ACARD copy controller?
|
| A : |
You need some software to extract or separate the data on the source DVD, and then copy into a blank DVD with the controller. If you press ESC halfway in the copying progress, the DVD wont be read or played.
|
|
Q
112
: |
I connected a copy controller and a hard drive to AEC-4420P USB Link Host according to the manual, but my PC couldnt identify the hard drive. What should I do?
|
| A : |
Press ESC for 2 seconds, enter 12. Adv Setup, and choose Switch USB Mode. Press ENT to see USB L.H Mode display on the LCD. Then click My Computer to see the hard drive.
|
|
Q
113
: |
Does ARS-2033P support CD writers and DVD writers at the same time?
|
| A : |
Yes, it does. For example, LiteOn DVD writer 1633S ´ 2 + LiteOn CD writer 5238S ´ 5. Recommend to use writers of the same brand for compatibility and lower the burning speed for quality (take the writer that has the lowest speed as the standard).
|
|
Q
114
: |
I connected a hard drive and 4 DVD writers to ARS-2033P, and burned the data on a DVD-R into a certain partition of the hard drive as image file. Then, I burned the image file into a blank DVD-R and verified it fine. However, the source disc could be played well, but the copied disc couldnt. Why?
|
| A : |
Follow the 3 ways below to solve the problem:
1. Use the PowerDVD to play the copied disc. If it is all right, the copied disc has no problem.
2. Use 5. Compare to confirm the data on the source disc and the copied disc is identical.
3. Change a disc of different brand to test.
|
|
Q
115
: |
s AEC-6712WM compatible with Mac OS X 10.3.x or 10.4.x? Does it support G4 Tower?
|
| A : |
Yes, it is compatible and supports G4 Tower as well.
|
|
Q
116
: |
Is AEC-6712WM compatible with Mac OS X 10.3.x or 10.4.x? Does it support G4 Tower?
|
| A : |
Yes, it is compatible and supports G4 Tower as well.
|
|
Q
117
: |
After creating RAID 1 with 2 SATA hard drives on AEC-6890M, I removed a SATA cable and the system hung. Why? Is there any alarm or e-mail notification in case of hardware failure?
|
| A : |
Because AEC-6890M doesnt support hot swap. So if you remove a cable without shutting down the system first, the system will hang. Secondly, we added e-mail notification to the RAID utility recently, so you will be informed if anything happens.
|
|
Q
118
: |
Are AEC-6280M and AEC-6890M compatible with Mac OS X 10.4?
|
| A : |
Yes, they are. And the newest driver of AEC-6890M is built in the OS.
|
|
Q
119
: |
The RAID 1 mode on AEC-6890M is gone. How to bring it back?
|
| A : |
Follow the steps below to make it return:
1.Boot the computer from the on-board hard drive.
2.Run the RAID utility, and click Delete RAID Config.
3.After rebooting the system, the RAID 1 mode will be recognized again.
|
|
Q
120
: |
How to install Mac OS X 10.2 on AEC-6880M? The OS X installer didnt find the drive, and the disk utility showed the capacity to be double of the RAID volume.
|
| A : |
Follow the steps below to install:
1.Boot the computer to Mac OS 9, and run the firmware update utility to update the firmware of AEC-6880M to the latest version.
2.Set DIP switch to normal mode, and boot the system to Mac 9 to initialize the hard drives.
3.Power off the computer, and set DIP switch to RAID mode.
4.Power on the computer and press Option (dont skip this step otherwise the RAID mode will be wrongly detected).
5.Boot from the CD of Mac OS X 10.2, and select Installer from the top selection menu.
6.Select Open Disk Utility and run it.
7.Select the hard drive you want to initialize, and click Partition to decide the number of partitions.
8.After partitioning or erasing the volume, quit the disk utility and begin the installation of Mac OS X 10.2.
9.Update the driver of AEC-6880M to the latest version after booting from the RAID volume.
|
|
Q
121
: |
I used AEC-6895S and ACS-4600 Tray to create an array, but couldnt set Master/Slave on the same IDE bus. Why?
|
| A : |
In order to let the system enjoy the function of hot swap on the IDE bus, we added some circuits to AEC-6895S and ACS-4600 Tray. Thus the RAID controller AEC-6895S will know if the hard drive is removed, and your data will be secured. But hot swap requires that one channel can connect a hard drive only, so you cannot set Slave.
|
|
Q
122
: |
I created RAID 5 on AEC-6897 in the existing Windows 2000, but the OS couldnt find the C drive after booting. What should I do?
|
| A : |
First, check if motherboard has detected the on-board IDE hard drive. Second, check the boot function of motherboard BIOS, and set the boot device as the on-board IDE hard drive.
|
|
Q
123
: |
I couldnt find the driver for my SCSI adapter. Is it because that the card uses ATP880 chip while the driver is for ATP870 chip?
|
| A : |
The built-in driver called ATP870 was originally designed for the series products of ATP879, but it has been modified to support ATP880 products. Hence, you can update the kernel to the latest version 2.4.
|
|
Q
124
: |
How to set the SCSI ID of AEC-7720UW?
|
| A : |
For example, if you want to set ID to 3, you have to short ID 2 and ID 1. And if you want to set ID to 6, short ID 4 and ID 2.
|
|
Q
125
: |
I used a 1-to-7 copy controller to copy CDs, but one of the writers couldnt work. What should I do?
|
| A : |
Enter 11. Setup and choose Device Info to examine the firmware of all seven writers. Perhaps it is not all the same. If so, connect the writer that couldnt work to PC, and update its firmware.
|
|
Q
126
: |
I tried to copy CD+G (karaoke) discs with ARS-2030T, but it turned out to be audio instead of CD+G. Why?
|
| A : |
First, you have to press ESC for 2 seconds to enter 12. Adv Setup and choose CD+G. Then, examine your source drives model and firmware. Not all CD/DVD-ROM drives can read the format of CD+G. However, LiteOn series has no problem.
|
|
Q
127
: |
What kind of writers does ARS-2032/2032D support?
|
| A : |
ARS-2032/2032D supports ASUS 5232AS, LiteOn 5238S, 39Splextor 5224TA, 5232TA (premium) and a few models of 52X CD-RW drive.
|
|
Q
128
: |
What kind of writers does ARS-2030D/2030LD support?
|
| A : |
ARS-2030D/2030LD supports Pioneer series DVD writers.
|
|
Q
129
: |
I couldnt copy CDs with ARS-2030T. What should I do?
|
| A : |
Get another DVD-ROM to test the source CD. Maybe its the problem of DVD-ROM. Recommend using ASUS or Pioneer or LiteOn DVD-ROM.
|
|
Q
130
: |
How big a hard drive can be used with an ACARD copy controller?
|
| A : |
ACARD copy controllers support Big Drive technology, so you can even use a hard drive of 400GB.
|
